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DRM BUSINESS TRAINING & CONSULTANCY DRM +44(0)1582 873844 info@drmtc.co.uk

DRM Business Training Partnership trading as DRM Business Training & Consultancy The Oaks, 1a Oakway, Studham, Bedfordshire LU6 2PE Tel: +44(0)1582 873844 Mobile +44(0)7715 324206

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Reconnecting with our Customers

By arrangement from Wednesday 21 October 2020

One day programme

Location: We provide training at clients’ premises.

Course fee: Group rates are available - please call for details.


To book your places please call DRM Business Training

Telephone: 01582 873844 or 07715324206

Email: david@drmtc.co.uk

Web site: Submit the contact form


Purpose:


Course Content:

Personal experiences

How do we reconnect, strengthen and build our relationship with our customers?

Why it matters

Customer experience

Customer care professional

Knowledge

Skills

Attitude

Delivering excellence

Communication

Positive approaches

Difficult situations

Customer Service - practical

Conclusion

Recap and summary

Action points

Personal conclusions

Learning Outcomes