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DRM BUSINESS TRAINING & CONSULTANCY DRM +44(0)1582 873844 info@drmtc.co.uk

DRM Business Training Partnership trading as DRM Business Training & Consultancy The Oaks, 1a Oakway, Studham, Bedfordshire LU6 2PE Tel: +44(0)1582 873844 Mobile +44(0)7715 324206

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Reconnecting with our Customers

By arrangement from Wednesday 21 October 2020

One day programme

Location: We provide training at clients’ premises.

Course fee: Group rates are available - please call for details.

To book your places please call DRM Business Training

Telephone: 01582 873844 or 07715324206

Email: david@drmtc.co.uk

Web site: Submit the contact form


Course Content:

Personal experiences

How do we reconnect, strengthen and build our relationship with our customers?

Why it matters

Customer experience

Customer care professional




Delivering excellence


Positive approaches

Difficult situations

Customer Service - practical


Recap and summary

Action points

Personal conclusions

Learning Outcomes